Home Home
  login

Welcome to the Atlas Support Site

Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips.




Purged items not clearing the counts on tags and items that I'm following

questions

AFter I purge all questions, the tags still show a number indicating an item is available. Also the star next to login name still shows wrong count and items that have been deleted.
Brian Russell
· 1 		Brian Russell
Tuesday, June 7, 2011, 3:22:57 PM
Replies (7)
helpful
0
not helpful

Thanks, the tag counts will refresh every few minutes, it is cached. We will look into the purged items showing in the favs.
Saar Cohen
· 250 		Saar Cohen
Wednesday, June 8, 2011, 9:11:18 PM
helpful
0
not helpful

The cache isn't clearing. It's been days with the same counts.
Brian Russell
· 1 		Brian Russell
Thursday, June 9, 2011, 5:55:02 PM
helpful
0
not helpful

Which version of Atlas are you running?
Saar Cohen
· 250 		Saar Cohen
Friday, June 10, 2011, 1:30:33 PM
helpful
0
not helpful

1.1
Brian Russell
· 1 		Brian Russell
Saturday, June 11, 2011, 1:47:37 PM
helpful
0
not helpful

Is is possible to send us your database, we can't seem to replicate this issue (counts).
Saar Cohen
· 250 		Saar Cohen
Sunday, June 12, 2011, 5:16:47 PM
helpful
0
not helpful

where do you want me to send it?
Brian Russell
· 1 		Brian Russell
Friday, August 5, 2011, 3:34:31 PM
helpful
0
not helpful

please send to support at countersoft dot com
Saar Cohen
· 250 		Saar Cohen
Friday, August 5, 2011, 9:15:33 PM