Welcome to the Atlas Support Site
Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips. |
| 5 |
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Administering Atlas |
config
overview
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| 5.1 |
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General Settings |
config
overview
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| 5.2 |
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Setting up tags |
config
tags
overview
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| 5.3 |
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Managing Users |
config
overview
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| 5.4 |
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Integrating with Email |
config
emails
overview
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| 5.5 |
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Integrating with Gemini Issue Tracker |
config
overview
gemini
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| 5.6 |
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Viewing System Logs |
config
overview
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7 documents found.
Viewing System Logs
Viewing system log files
Atlas has automated exception handling and any errors that are captured are logged. To view the system log administrators need to navigate to the Site Administration section and click on the "Log" link.
The information contained in the system log files is often required when investigating technical issues. The log can be downloaded to be passed on to a technical support team by clicking on the "Download Log" link and saving the resulting file as a CSV.