Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips. |
To ask a question, respond with an answer or make a comment a user must be logged in to Atlas.
If the information a user seeks in not in the database then the user can seek an answer from other users of the system. To ask a question, a user:
The Atlas rich text editor uses Markdown syntax that allows users to write using an easy-to-read, easy-to-write plain text format that is subsequently converted to HTML. The Atlas editor also incorporates SyntaxHighlighter, allowing users to properly format technical information such as computer code.
An authenticated user may respond to, or comment on any question. To respond to a question the user:
*The ability to respond to a question with content type other than text, such as an FAQ, document or video, is part of Atlas’ patent pending Relevant Replies technology.
** You can reply in Atlas with multiple response types
To edit an existing question, users hover over the edit icon to the right hand side of the question and select “Edit” from the drop-down list. This will open the question in the Atlas editor so that any information about it can be edited. Questions can only be edited by the creator of the question or an administrator of the site.
To delete a question, users hover over the edit icon and select “Delete” from the drop-down list. Atlas will prompt for confirmation that the question is to be deleted and if the action is confirmed the question and all responses to it will be removed from the database. Questions can only be deleted by the creator of the question or an administrator of the site.
To archive a question, users hover over the edit icon and select “Archive” from the drop-down list. Atlas will prompt for confirmation that the question is to be archived and if the action is confirmed the question and all responses to it will be removed from the database but will not be deleted. Questions can only be archived by the creator of the question or an administrator of the site. Site administrators can restore an archived question and all of its responses.