Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips. |
2 | About Atlas |
community
enterprise
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2.1 | Tagging |
tags
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2.2 | Navigating |
config
questions
faqs
docs
videos
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3.1 | Questions |
questions
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3.2 | FAQs |
faqs
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3.3 | Docs |
docs
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3.4 | Videos |
videos
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4 | Documentation |
config
docs
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4.1 | Creating and Compiling Documentation |
docs
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5 | Administering Atlas |
config
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5.1 | General Settings |
config
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5.2 | Setting up tags |
config
tags
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5.3 | Managing Users |
config
security
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5.4 | Integrating with Email |
config
emails
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5.5 | Integrating with Gemini Issue Tracker |
config
gemini
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5.6 | Viewing System Logs |
config
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16 documents found.
Atlas has automated exception handling and any errors that are captured are logged. To view the system log administrators need to navigate to the Site Administration section and click on the "Log" link.
The information contained in the system log files is often required when investigating technical issues. The log can be downloaded to be passed on to a technical support team by clicking on the "Download Log" link and saving the resulting file as a CSV.