Welcome to the Atlas Support Site
Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips. |
18 documents found.
Managing Users
Managing Users
Managing users in Atlas is a straightforward process. If the administrative General Setting allows 'Regular users' then users can self-register for access to Atlas and if “New users require email confirmation” is set then users who self register will receive an email containing a link back to Atlas that will a) authenticate their email address and b) allow them limited access to the system..
Atlas also supports authentication with OpenId, Google, Yahoo! or Facebook Ids, which can be controlled in the General Settings.
By default all authenticated users can ask questions, respond to questions, view and print FAQs, documents and videos.
User Settings
To manage user access to the system, administrators need to navigate to the site administration section and click on the "Users" {small image of the Users link} link. Administrators can set the following options:
The user name (recommend that this is a valid email address to guarantee uniqueness)
The Display name (How the user will be represented next to any content that the user creates)
Email Address
The OpenID link (only experienced technical users should attempt to work with this field)
The user password
And the following flags:
Whether the user is Active
Whether the user is an administrator of this Atlas instance
Whether the user can Manage Questions
Whether the user can Manage FAQs
Whether the user can Manage Documentation
Whether the user can Manage Videos
