1		Installation Guide
2		About Atlas
2.1		Tagging
2.2		Navigating
3		Content Types
3.1		Questions
3.2		FAQs
3.3		Docs
3.4		Videos
4		Documentation
4.1		Creating and Compiling Documentation
5		Administering Atlas
5.1		General Settings
5.2		Setting up tags
5.3		Managing Users
5.4		Integrating with Email
5.5		Integrating with Gemini Issue Tracker
5.6		Viewing System Logs

18 documents found.

Under the Doc tab users will see a list of documents that contain information but which are not classified specifically as answers to Frequently Asked Questions. One of the major benefits of Atlas’ integrated information content and Q&A approach is that it provides a simple means for administrators, whether they are operating a support helpdesk or simply working as subject matter experts, to determine which questions and answers should be converted into standard documents (or FAQs). With Atlas’ Relevant Replies technology, the document can simply be used as a reply to a question - no need to find it, type in hyperlinks to its location and type out words to indicate what the response is. What is more likely is that with mandatory tagging of all content for relevance, the user will find the document in the first place and the question need never be asked.

To create, edit, delete or archive a Doc, users must be logged in with administrative privileges.

Creating Docs

Docs can be created in two ways, by clicking on the “new document” link and using Atlas’ in-built rich editor to create the document, or by linking the Docs content section with a Windows Livewriter Blog, creating the content using Windows Livewriter and publishing it. To link a Windows Livewriter account to Atlas, see the How to use Windows Livewriter With Atlas FAQ, which contains a link to the Windows Livewriter information and download pages.

Every document, like every other piece of content in Atlas must be tagged so that users can find it easily and immediately determine its relevance to their needs. For Windows Livewriter users, all of the tags in the Atlas system will be available within Livewriter and the system will not allow the publication of a document unless it has at least one valid tag.

Editing Docs

To edit a document, users hover over the edit icon and select “Edit” from the drop-down list. This will open the document in the Atlas editor so that any information in it can be amended. Documents can only be edited by the creator of the document or an administrator of the site.

Deleting Docs

To delete a document, users hover over the edit icon and select “Delete” from the drop-down list. Atlas will prompt for confirmation that the document is to be deleted and if the action is confirmed the documnent will be removed from the database. Documents can only be deleted by the creator of the document or an administrator of the site.

Archiving Docs

To archive a document, users hover over the edit icon and select “Archive” from the drop-down list. Atlas will prompt for confirmation that the document is to be archived and if the action is confirmed the document will be removed from view but will not be deleted. Documents can only be archived by the creator of the document or an administrator of the site. Site administrators can restore an archived document.