1		Installation Guide
2		About Atlas
2.1		Tagging
2.2		Navigating
3		Content Types
3.1		Questions
3.2		FAQs
3.3		Docs
3.4		Videos
4		Documentation
4.1		Creating and Compiling Documentation
5		Administering Atlas
5.1		General Settings
5.2		Setting up tags
5.3		Managing Users
5.4		Integrating with Email
5.5		Integrating with Gemini Issue Tracker
5.6		Viewing System Logs

18 documents found.

Under the FAQ tab users will see a list of documents that have been designated as falling under the category of standard answers to Frequently Asked Questions. One of the major benefits of Atlas’ integrated information content and Q&A approach is that it provides a simple means for administrators, whether they are operating a support helpdesk or working as subject matter experts, to determine which questions recur sufficiently for a standard, documented answer to be created for them. With Atlas’ Relevant Replies technology, any user that answers the same question again can simply be given the FAQ as a response - no need to find it, type in hyperlinks to its location and type out words to indicate what the response is. What is  more likely is that with mandatory tagging of all content for relevance, the user will find the FAQ in the first place and the question need never be asked.

To create, edit, delete or archive a FAQ, users must be logged in with administrative privileges.

Creating FAQs

FAQs can be created in two ways, by clicking on the “add FAQ” link and using Atlas’ in-built rich editor to create the document, or by linking the FAQ content section with a Windows Livewriter Blog, creating the content using Windows Livewriter and publishing it. To link a Windows Livewriter account to Atlas, see the How to use Windows Livewriter With Atlas FAQ, which contains a link to the Windows Livewriter information and download pages.

Every FAQ, like every other piece of content in Atlas must be tagged so that users can find it easily and immediately determine its relevance to their needs. For Windows Livewriter users, all of the tags in the Atlas system will be available within Livewriter and the system will not allow the publication of a FAQ unless it has at least one valid tag.

Editing FAQs

To edit a FAQ, users hover over the edit icon and select “Edit” from the drop-down list. This will open the FAQ in the Atlas editor so that information in it can be amended. FAQs can only be edited by the creator of the FAQ or an administrator of the site.

Deleting FAQs

To delete a FAQ, users hover over the edit icon and select “Delete” from the drop-down list. Atlas will prompt for confirmation that the FAQ is to be deleted and if the action is confirmed the FAQ will be removed from the database. FAQs can only be deleted by the creator of the FAQ or an administrator of the site.

Archiving FAQs

To archive a FAQ, users hover over the edit icon and select “Archive” from the drop-down list. Atlas will prompt for confirmation that the FAQ is to be archived and if the action is confirmed the FAQ will be removed from view but will not be deleted. FAQs can only be archived by the creator of the FAQ or an administrator of the site. Site administrators can restore an archived FAQ.