Welcome to the Atlas Support Site

Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips.




Index Installation Guide

 1      Installation Guide
 2      About Atlas
 2.1        Tagging
 2.2        Navigating
 3      Content Types
 3.1        Questions
 3.2        FAQs
 3.3        Docs
 3.4        Videos
 4      Documentation
 4.1        Creating and Compiling Documentation
 5      Administering Atlas
 5.1        General Settings
 5.2        Setting up tags
 5.3        Managing Users
 5.4        Integrating with Email
 5.5        Integrating with Gemini Issue Tracker
 5.6        Viewing System Logs
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18 documents found.


Installation Guide

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Step 1 - Pre-requisites

The following must be present on your Windows Server. You can choose to have your IIS Web Server and SQL Server on the same machine or each running on different machines.

  • Microsoft .NET Framework 4
  • SQL Server 2005, 2008 or Express
  • SMTP Service/Server (optionally required for email notifications).

If you cannot confirm or do not understand any of the above items then either contact us or your IT administrator.

Step 2 - Unzip Atlas

Unzip the Atlas zip file and you should see the contents as follows:

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Step 3 - Create Web Application

In IIS, right-click and add Atlas as an Application:

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You will need to give your Atlas application a name such as "Atlas". This will mean Atlas will be accessible via http://servername/Atlas:

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After the Atlas web application has been created you will see this:

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Step 4 - Setup SQL Database

Run the create_tables.sql script in your Atlas database.

 

Step 5 - Edit web.config

Right-click on the Atlas Web Application in IIS and select the Explore option:

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Edit the web.config file and put in the correct SQL Server user credentials:

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Save the web.config and Atlas should now be setup.

After installation you can navigate to the Atlas web application using your browser (e.g. http://myserver/atlas"). 

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If you see something like the above then Atlas has bee installed correctly.


You can now log into Atlas using the username "admin@atlasanswer.com" with a password of "admin".