Welcome to the Atlas Support Site
Atlas is the amazing new knowledgebase and community support system from Countersoft. If a question needs an answer and an answer needs a home then Atlas is where it lives. With unique Relevant Replies and lighting fast Tag and Text Filter, knowledge is at your fingertips. |
18 documents found.
About Atlas
Atlas is Knowledgebase and Community Support software that is ideal for self-help support and collaboration around any theme or product, particularly where the participation of subject matter experts is beneficial to the user community as a whole. Atlas deployments are light touch and can require little more by way of administration than the creation of tags that define the context in which content can be browsed, searched or filtered.
Product Features
Atlas Community
Designed to deliver joined-up-support to user communities, drive down costs and reduce the support burden. Atlas Community is perfect for Independent Software Vendors and organizations that need to find a tool that mixes self-help support materials, in any content format, with a Q&A style collaborative forum.
- A single place for discussions, FAQs, documentation and videos.
- Relevant Replies Technology. Atlas allows users to respond with content without text.
- Mandatory, unified tagging across all content types for consistent search and filters.
- Context Pinning – Atlas filters across all content types by the tags the user selects.
- Smart Bookmarks – users create placeholders in the application, not a browser.
- Highlight specific questions, FAQs, documents or videos as “Featured”
- Select specific topics to follow and receive automatic notification by email of updates
- Windows Livewriter integration – users can create content easily using blogging software.
- For those who use the In-built rich editor, it incorporates SyntaxHighlighter to properly format technical information, such as computer code.
- Dynamic document creation – users can select and create their own pdf documentation.
- Integrated with Gemini Issue Tracker .
- Open ID, Google, Yahoo! and LinkedIn authentication.
Atlas Enterprise
Designed as a self-help knowledgebase to operate in larger organizations where subject-matter experts can work alongside their peers to leverage their knowledge, experience and expertise. Atlas excels at this because it is not only able to store and organize different types of content, when some desired piece of information does not exist users can ask an audience of their peers for help. With Atlas’ powerful content editing features responses are quickly and easily be turned into FAQ’s and/or documents that in turn can be used as response should the same knowledge be sought at a later date.
- A single place for discussions, FAQs, documentation and videos.
- Relevant Replies Technology. Atlas allows users to respond with content without text.
- Mandatory, unified tagging across all content types for consistent search and filters.
- Context Pinning – Atlas filters across all content types by the tags the user selects.
- Smart Bookmarks – users create placeholders in the application, not a browser.
- Highlight selected questions, FAQs, documents or videos as “Featured”
- Select specific topics to follow and receive automatic notification by email of updates
- Windows Livewriter integration – users can create content easily using blogging software.
- For those who use the In-built rich editor, it incorporates SyntaxHighlighter to properly format technical information, such as computer code.
- Dynamic document creation – users can select and create their own pdf documentation.
- Integrated with Gemini Issue Tracker .
- Open ID, Google, Yahoo! and LinkedIn authentication.
- Active Directory Integration
- Employee Contribution Rewards
- Single sign-on
- Suggest an expert
- Follow multiple topics
Getting started with Atlas
Installing Atlas
Atlas is available to install using Microsoft’s Web Platform Installer and no installation could be simpler. For those who are technically able and want to have greater control over the installation, a manual installation version of Atlas is also available from the download page of the Atlas website. Whichever version you choose, the installation process is simple, quick and fully documented.
The list of pre-requisites for Atlas is very small and simple, and can be found here.
Quick Configuration guide
Once you have installed Atlas and logged in following the installation instructions, you are free to begin configuring your environment.
You will need administrative privileges in order to get your instance up and running but the first thing that you should do is navigate to the site settings link at the top right hand side of the page to set a few options and create some basic metadata.
Set the Site Title
The first thing you should probably do is change the title of your site so that it bears some relation to what your users will use it for. There are a lot of other configuration options and these are explained in the “Administering Atlas General Settings document”.
Create some essential tags
In Atlas you cannot create any content that is not tagged for context and relevance so in order to get your site up and running you will need to create some essential tags. Do not worry if you are unsure of the exact taxonomy you wish to use for your tags at this stage, you can always delete tags, add new tags and reassign existing tagged content to other tags. For more information on tags in Atlas see “Administering Atlas Setting up Tags” and, if you have not already seen the sub-sections of this About Atlas document, “Tagging in Atlas”.
Set up Email
Finally you should set up email if you are not running Atlas in test mode to use your SMTP server. Details of this are outlined in “Administering Atlas Integrating With Email”
Set up the link to Gemini
If you have a Gemini instance installed and wish to link it to Atlas then follow the very simple steps to link Atlas to Gemini contained in the document “Integrating with Gemini Issue Tracker”.
That is it! Your Atlas instance is ready for use for all your Q&A requirements and you can create FAQs, Docs and upload Videos. Because Atlas supports self-registration you don’t even need to set new users up, just determine which privileges to grant them if any. There is lots of other documentation on the site to help you with all the configuration and functionality and don’t forget to watch our How To videos, which show just how easy it is to use Atlas. Welcome to the community!